Refund Policy

Eligible items can be returned within 30 days of delivery (the date shown by the carrier) for a refund or exchange.

To be eligible, items must be unused, unworn, unwashed, in original condition, with all tags and hygiene seals attached, and in original packaging.

• Non‑returnable items (except where defective): final‑sale items, gift cards, and personalized/altered items.
• For hygiene reasons, certain categories (e.g., intimates, swimwear) may be returnable only if hygiene seals are unbroken.

Email [email protected] with your order number and reason for return to receive an RMA and instructions. Unauthorized returns may be refused.

Unless the return is due to our error or a defective item, return shipping costs are the customer’s responsibility. For your protection, use a trackable service and keep the receipt.

Returned items are inspected upon receipt. If approved, we’ll process the refund to the original method of payment. If items are not in original condition, we may decline the return or issue a partial refund at our discretion.

Please allow 5–10 business days after approval for refunds to appear, depending on your bank or card issuer.

For fastest service, place a new order for the replacement item and return the original for a refund. Where inventory allows, we can also process a direct exchange.

Contact [email protected] within 7 days of delivery with photos; we will arrange a replacement, exchange, or refund at no additional cost.

We begin processing quickly; orders can sometimes be canceled within 1 hour of placement. Email [email protected] immediately—cancellation is not guaranteed once processing has begun.

Original shipping fees are non‑refundable unless the return is due to our error. We are not responsible for items lost in transit when returning to us.

After you receive your RMA, return items to:

Do not send items back without an RMA.

Questions about returns or refunds? [email protected]